Technical Operations Manager for IT Network Security Solutions

2 days ago


Singapore NETPOLEON SOLUTIONS PTE LTD Full time
Job Overview

We are seeking a highly skilled Technical Operations Manager to oversee our technical support team and ensure high-quality service delivery in the field of IT Network Security solutions. About Us

Netpoleon Solutions PTE LTD is a well-established IT Network Security solutions provider with offices in multiple countries across Asia. Our parent company, Macnica Inc, is a global leader with a trillion-yen revenue. We are now inviting individuals to join our Singapore office and embark on an exciting career together with us to pursue our strategic expansion.

Job Description:

A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure efficient operations and customer satisfaction. Key Responsibilities include:

  • Team Leadership: Supervise and mentor the technical support team to maintain productivity and morale.
  • Customer Support: Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
  • Operational Oversight: Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.

Requirements:

To be successful in this role, you will need:

  • Minimum of 5 years of experience in technical support, customer service, or IT management roles.
  • Hands-on troubleshooting in software, hardware, networking, or systems.
  • Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools.
  • Familiarity with ITIL frameworks or similar methodologies.
  • Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.

Estimated Salary: SGD $80,000 - $120,000 per annum
Benefits:
  • Comprehensive salary package.
  • 13th month bonus.
  • Variable bonus.
  • Opportunities for professional growth and development.


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