Technical Operations Manager for IT Network Security Solutions
2 days ago
We are seeking a highly skilled Technical Operations Manager to oversee our technical support team and ensure high-quality service delivery in the field of IT Network Security solutions. About Us
Netpoleon Solutions PTE LTD is a well-established IT Network Security solutions provider with offices in multiple countries across Asia. Our parent company, Macnica Inc, is a global leader with a trillion-yen revenue. We are now inviting individuals to join our Singapore office and embark on an exciting career together with us to pursue our strategic expansion.
Job Description:
A Technical Support Manager plays a crucial role in overseeing and managing the technical support team to ensure efficient operations and customer satisfaction. Key Responsibilities include:
- Team Leadership: Supervise and mentor the technical support team to maintain productivity and morale.
- Customer Support: Oversee the resolution of customer issues and ensure a high level of customer satisfaction.
- Operational Oversight: Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
Requirements:
To be successful in this role, you will need:
- Minimum of 5 years of experience in technical support, customer service, or IT management roles.
- Hands-on troubleshooting in software, hardware, networking, or systems.
- Proficiency in Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), Cloud Platforms (AWS, Azure, Google Cloud), and Application Support tools.
- Familiarity with ITIL frameworks or similar methodologies.
- Degree in Cybersecurity / Computer Science / Information Technology / IT Engineering / Business Administration.
Estimated Salary: SGD $80,000 - $120,000 per annum
Benefits:
- Comprehensive salary package.
- 13th month bonus.
- Variable bonus.
- Opportunities for professional growth and development.
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Singapore NETPOLEON SOLUTIONS PTE LTD Full timeRole OverviewNetpoleon Solutions PTE LTD is a leading IT network security solutions provider with a presence in Asia. We are seeking a highly skilled Technical Support Specialist to join our team in Singapore.
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