Cybersecurity Technical Specialist
7 days ago
At Tenable Network Security Pte. Limited, we're on a mission to make the world a safer place. As a Technical Support Engineer, you'll be at the forefront of this journey, providing world-class support for our cutting-edge cybersecurity products.
We're a global team of 40,000 employees supporting some of the world's largest and most respected organizations. Our customers trust us to help them navigate complex technical challenges and stay ahead of emerging threats.
About the RoleThe Technical Support Engineer will be responsible for resolving real-world technical challenges by supporting vulnerability assessment and compliance auditing software across complex customer deployments. You'll work closely with our team, including Sales, Customer Advocacy, Research & Development, and Operations, to ensure seamless communication and resolution of technical issues.
You'll serve as the primary technical liaison between the customer and our internal groups, analysing and clarifying customer technical inquiries, recreating customer software issues in a lab environment, and ensuring customer feedback is properly channeled into Product Management and Research & Development.
This role requires strong analytical skills, excellent verbal and written communication skills, and the ability to maintain in-depth knowledge of our products and information security best-practices. You'll also be responsible for creating and publishing solution knowledge for re-use by customers and our employees.
What You'll Need- Bachelor's degree in IT or Computer Science (or equivalent experience)
- 4-12 years of hands-on experience in field engineering or technical support
- 4+ Years of Customer Support with a hi-tech company
- Passion for making customers successful
- Experience working with Enterprise customers around the world
- Excellent verbal and written communication skills in English
- Strong knowledge/experience in: Linux, Windows Server Administration, Windows Active Directory, Network administration, Firewall Configuration, TCP/IP, diagnostic tools, Database technologies, SQL, Log File Analysis, Firewalls, CVE's, Security Bulletins, Nessus, and other vulnerability management and cybersecurity tools
We offer a comprehensive benefits package, including opportunities for career advancement within Technical Support and other organizations within Tenable. We're committed to promoting Equal Employment Opportunity (EEO) and diversity, and we welcome applications from talented individuals from all backgrounds.
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