Cybersecurity Technical Support Specialist
3 days ago
We are seeking a skilled Cybersecurity Technical Support Specialist to join our team at Tenable Network Security PTE. Limited.
About the RoleThe ideal candidate will possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies.
Key Responsibilities- Provide consistent, world-class support for Tenable cybersecurity products, resolving real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.
- Serve as the primary technical liaison between the company and customer, analysing and clarifying customer technical inquiries.
- Analyse vulnerability scan results, system audits, and log events to provide accurate solutions to customers.
- Maintain in-depth knowledge of Tenable products and information security best-practices.
- Create and publish solution knowledge for re-use by customers and Tenable employees.
- Bachelor's degree in IT or Computer Science (or equivalent experience).
- 4-12 years of hands-on proven experience in field engineering or technical support in Support/Professional Services/Technical Account Manager.
- 4+ Years of Customer Support with a hi-tech company.
- A passion for making customers successful.
- Excellent verbal and written communication skills in English is must. Mandarin language skills look upon favourably.
- Strong knowledge/experience in: Linux and Windows Server Administration and Configuration, Windows Active Directory, Network administration, Firewall Configuration, TCP/IP, Diagnostic tools such as Wireshark, Database technologies and SQL knowledge, Log File Analysis Experience, Working Knowledge of Firewalls, CVE's and Security Bulletins.
- Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools.
- Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.
We offer a competitive salary range of SGD 80,000 - SGD 120,000 per annum, depending on experience.
This role offers opportunities for career advancement within Technical Support as well as other organizations within Tenable.
We promote Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
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