Procedures and Devices Expert

3 days ago

Singapore beBeeClinical Full time $4,200 - $4,769
Clinical Support Professional

Job Overview:

We seek an expert Clinical Support Specialist to provide high-quality assistance during coronary and peripheral IVL procedures.

Key Responsibilities:
  • Technical Support & Training:
    • Offer real-time, on-site technical support during IVL procedures to ensure optimal use of the Sonico-CX system.
    • Guide clinicians through device setup, imaging, and delivery, ensuring safe and effective technique.
    • Develop comprehensive training programs for physicians, nurses, cath lab staff, and field teams.
    • Provide remote technical support via conference calls to assist distributor teams with urgent cases.
    • Train and certify distributors (online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
    • Stand by for urgent distributor-notified technical cases, with flexible availability for case calls or travel.
  • Clinical Education & Research Development:
    • Present technical workshops and conduct presentations at hospitals, clinical meetings, and distributor events.
    • Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
    • Support the setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
    • Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.
  • Research & Feedback Collection:
    • Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
    • Support post-market clinical follow-up and data integrity monitoring at assigned sites.
    • Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
    • Assist in documenting product performance, case reports, adverse events, and user experience insights.
  • Operational Management & Reporting:
    • Maintain accurate records of site visits, training sessions, and technical support via CRM tools.
    • Manage expense reports, training logs, and clinical documentation in a timely manner.
    • Support additional strategic accounts across regions when needed.

Requirements:

  • Bachelor's degree in biomedical engineering, Nursing, Life Sciences, or related field.
  • 2 years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.
  • Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
  • Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.

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