Platform Operations Manager

4 weeks ago


Singapore Wise Full time

Job Overview

Welcome to the Platform Due Diligence Team Lead role at Wise, where you will play a vital part in ensuring the operational excellence of our integrated strategic partners and their end customers.

Your Mission

This role is a unique opportunity to have a significant impact on Wise's mission by specializing in the ongoing support for operational agents working with integrated strategic partners and their end customers.

Key Responsibilities

  1. Expert Support

Provide expert-level support to internal team members and stakeholders, leveraging vast knowledge of internal processes.

Process Improvement

Improve existing processes by providing daily feedback to all Platform-related teams, including onboarding, tooling, training, and mentoring.

Collaboration

Collaborate with other Due Diligence teams to expand PDD coverage to all necessary regions.

Staying Up-to-Date

Keep up-to-date with updates and changes in Wise's internal risk-based approach to KYC/CDD.

Escalation

Escala

Support

Assist Partner Oversight team in Partner quality Analysis, providing expert feedback based on the team's findings.

Documentation

Understand how to roadmap processes and build/keep up with ongoing updates for team knowledge base (Wikis).

Tooling

Improve or request needed tooling and roadmap requirements for needed tooling, understanding what to ask for.

Communication

Relate Feedback to Platform Teams, understanding partner due diligence needs with regards to process creation, team staffing/hiring, and tooling.

Team Administration

Team Lead Admin duties include Hiring, Scheduling Trainings, Agent support, Growth, and providing support for team members' career development and paths.



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