IT Services Manager
2 weeks ago
We are seeking an experienced IT Services Manager to join our team at Careers@Gov. This is a key role that will involve overseeing the operations of Microsoft platforms, including Power Platform tools and Co-pilot family suite of products.
Key Responsibilities- Operations Management: As part of a team, you will be responsible for implementing and maintaining security measures to protect client data and systems.
- Project Management: You will manage concurrent projects, working with vendors/partners/internal team members, users, and supporting teams to ensure successful implementation upon rollout.
- User Management: You will support end-users in terms of requests related to operational or project matters.
- Organisation and Department Team Player: You will work closely with internal teams to ensure standard operation procedures are up to date and adhered to.
- Technical Competency: You will have a good technical understanding of Microsoft platforms and be able to troubleshoot technical problems.
- Qualifications: A degree in Computer Science or related field, with at least 10 years of IT working experience, of which at least 5 years of IT service management experience.
- Skills and Qualities: Proven project and user change management skillsets, good problem-solving and analytical skills, able to work independently and as a team player, and good verbal, written communication and presentation skills.
- Certification: Relevant industry certification(s) such as ITIL4 certification, ServiceNow certification, Microsoft Desktop administration, Microsoft Teams administration, or Project Management Professional (PMP) is preferred.
- Estimated Salary: $120,000 per annum.
- Benefits: A competitive salary package, excellent benefits, and opportunities for career growth and development.
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