
Experienced Contact Centre Trainer Lead
2 weeks ago
Job Title: Experienced Contact Centre Trainer Lead
About the Role
We are seeking an experienced contact centre trainer lead to join our team. In this role, you will be responsible for designing and delivering training programs that meet the needs of our staff.
Key Responsibilities:
- Develop and implement effective training strategies and programs
- Evaluate individual, organizational, and program training needs
- Create engaging training content using various learning methods
- Assess training effectiveness and make improvements as needed
- Maintain accurate records of training progress and results
Requirements
To be successful in this role, you will need:
- A minimum of 5 years of experience in training and/or quality assurance within a contact centre environment, with at least 2 years in a managerial role
- A minimum of 3 years' experience in a training role within a contact centre or similar customer service setting
Your Skills
We value employees who possess strong coaching, public speaking, and presentation skills. Proficiency in Microsoft Office applications is also required.
What We Offer
We offer a competitive salary and opportunities for professional growth and development.
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