Trainer | Contact Centre |East

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work here:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Develop and implement training policies, procedures, and programs.
Design and develop relevant training modules based on individual/departmental/company needs.
Development, delivery and assessment of in-house programs.
Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
Conduct Training Needs Analysis and develop programs to improve existing staff performance.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's operations.
Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.
Proficiency in instructional design and adult learning principles.
Strong communication and presentation skills, with the ability to convey complex information clearly and concisely.
Expertise in utilising various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention.
Able to synthesis various new/updated programmes into comprehensive training resources (e.g. presentations, handouts, e-learning module).
Excellent verbal and written communication skills in English and the language of supporting market.
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
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