Technical Solutions Expert

1 month ago

Singapore MongoDB Full time
About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to provide organizations of all sizes with the tools they need to easily build, scale, and run modern applications.

We achieve this through our industry-leading developer data platform, MongoDB Atlas, which is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. This allows customers to build anywhere—on the edge, on premises, or across cloud providers.

Job Overview

As a Technical Solutions Engineer at MongoDB, you will combine exceptional problem-solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems. You will be an expert in components of the MongoDB ecosystem, including the database server, drivers, management suite, and services such as Cloud Manager and MongoDB Atlas.

This role will be based out of our Singapore office and offers a competitive salary of $120,000 - $180,000 per year, depending on experience. The working days for this role are not Mon-Fri, and the candidate can choose one of the following shifts to be their permanent and regular work week: Wed-Sun, Thurs-Mon, and Fri-Tue.

Key Responsibilities
  1. Providing technical support and troubleshooting services to customers
  2. Effective communication and stakeholder management, driving prompt resolution of incidents and building trust with customers
  3. Developing deep understanding of our customer's specific technologies, regulations, and policies to effectively address customer needs
  4. Collaborating with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for customers
  5. Participating in on-call rotations and working outside standard hours as needed to support global 365/24/7 operations
  6. Contributing to knowledge sharing and documentation of best practices, specializing in FSI customers

Please note that FSI engineers may be exposed to material non-public information through the course of their work and may be subject to enhanced background checks and additional constraints around the trading of securities.

Requirements
  • A strong background in database management, with experience deploying and managing production databases in the Financial Services Industry
  • Exceptional communication skills and leadership presence, driving real-time solutions to problems where lost revenue, regulatory risks, and other concerns may be at play
  • Ability to think on your feet, remain calm under pressure, and prioritize successful customer outcomes
  • Passion for being in a customer-facing technical role, delivering timely communications, calibrating communication style based on the audience
  • Stakeholder management skills to confidently interface with FSI customers and other collaborators solve issues that may pose significant business risks
  • Experience with Monitoring and Alerting, Backup and Recovery, Security, Data modeling, and Performance tuning for mission-critical production databases
  • Desire and ability to rapidly learn a wide variety of new technical and collaboration skills, working well independently and with different teammates

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