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Fraud Strategy Specialist

2 months ago

Singapore PIPO (SG) PTE. LTD. Full time
About PIPO (SG) PTE. LTD.

PIPO (SG) PTE. LTD. is a leading provider of innovative payment solutions, empowering users to connect with, consume, and create content seamlessly. Our mission is to inspire creativity and enrich life, and we're committed to achieving this goal through our cutting-edge products and services.

Global Payment Team

The Global Payment team at PIPO (SG) PTE. LTD. is responsible for designing and implementing payment solutions that ensure a smooth and secure payment experience for our users on ByteDance platforms, including TikTok. Our team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, catering to the growing demand worldwide.

Risk Management

The Risk team at PIPO (SG) PTE. LTD. plays a crucial role in designing, implementing, and monitoring the fraud risk framework, including rule writing to ensure both users and monetary fund sources are legitimate. This helps reduce fraud, chargebacks, and other malicious activities on the platforms.

Responsibilities
  1. Contribute to the design of fraud programs and projects in line with defined roadmap and risk appetite.
  2. Supervise analysts to perform fraud-related investigations and provide subject matter expertise in various projects.
  3. Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross-functional teams, taking into consideration risk versus customer impact.
  4. Analyze cardholder disputed transactions as per card scheme regulation and provide subject matter expertise in payments risk.
  5. Implement ongoing tracking and monitoring of the performance of decision systems and models and produce clear, understandable visualizations, dashboards, and reports with support from the risk analytics team.
  6. Keep current on card scheme rules and regulation and support the risk team with various initiatives and ad-hoc projects as required.
  7. Work individually and with peers to help achieve the overall goals of the risk team.
Qualifications

Minimum Qualifications:

  • Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
  • Confident communicator with the ability to interact at all levels, including working closely with cross-functional teams.
  • Aptitude to identify new ways to approach risk management and to think creatively.
  • Strong SQL skills.

Preferred Qualifications:

  • 5+ years of experience in fraud management and strategy. Strong knowledge of the Payment industry and Fraud rule writing is a must.

At PIPO (SG) PTE. LTD., we're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We're passionate about this and hope you are too.