Fraud Specialist

6 days ago


Singapore Singtel Group Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

 

 

Be a part of something BIG

 

Make an Impact by:

 

  • Perform analysis on customer profile, service applications and usages to identify suspicious transactions and high-risk calls patterns.
  • Analyse data to identify patterns that indicate potential fraudulent activity.
  • Contact customers for authentication and highlighting of charges, etc.
  • Provide accurate product information to customers during verification.
  • Liaise with internal departments on customer's requests and/or disputes.
  • Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if required.
  • Conduct interviews for fraud investigation purposes.
  • Responsible for suspending and resuming services
  • Generate letters and Interim Bills.
  • Attend to queries from internal staff
  • Liaise with external units and roaming partners.
  • Perform Basis administrative work and follow up on ad-hoc system extractions
  • Prepare Internal Memorandum.
  • Prepare PowerPoint slides for presentation on fraud cases.
  • Prepare daily / monthly routine statistics/reporting

 

Skills for Success: 

 

  • O Level / Diploma Holder
  • At least 1-2 years of working experience
  • Proficient in Microsoft Excel (VLOOKUP, formulas) and Word
  • Good written and verbal communication skills
  • Good team player and be able to work independently.
  • Comfortable over the phone and facing customers
  • Able to work on weekend and Public Holiday on scheduled roster
  • This is a 1 year direct contract position.

 

 

Rewards that Go Beyond:

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities

 

Your Career Growth Starts Here. Apply Now

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 

 


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