Fraud Officer/fraud Call Centre Specialist

2 weeks ago


Singapore Paradigm Recruitment Full time
Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.

  • Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
  • Liaises with other business owners and stakeholders for cknowledgement, followup on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
  • Observe all followup within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
  • Ensures respective business owners acknowledge escalation requests and resolves the customers' requests promptly within the established service turnaround time.
  • Monitor Business Unites and Servicing Units adherence to rules, regulations and procedures and escalate to respective senior management promptly.
  • Handle cases endtoend ensuring all callbacks to address customers' matter are completed within the timeline promised to or requested by customer.
  • Work with Business Unit and Servicing Unit or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of processes and procedure.
  • Responsible for tracking and monitoring suspicious account movements and unusual transactions that may be risky to the Bank and customers.

Salary:
From $4,000.00 per month

Experience:

  • Call center: 1 year (preferred)

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