![Trust Bank Singapore Limited](https://media.trabajo.org/img/noimg.jpg)
Complaints Handling Specialist
2 weeks ago
Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience.
You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
As a
Complaints Handling Specialist you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.
As a
Complaints Handling Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers.
The Role Responsibility:
- Using the preferred channel to communicate and provide responses where appropriate to general or accountrelated feedback/complaint initiated by client
- Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
- Ensure timely recording, classification, customer acknowledgement, investment and followup actions for all case handling cases according to the relevant policies and procedures.
- Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
- Timely communication with customers in relation to their complaint cases and resolve issues
- Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
- Undergo annual compliance and financial crime training.
- Act as the bank's defence, and promote a riskaware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.
Role Specific Technical Competencies:
Skill
Target proficiency level
Written and communication skills
Advanced
Complaints handling in a high volume environment
Core
- Graduate with over 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
- Experience in complaints handling in a high volume environment
- Good understanding of Banking and Financial products.
- Good understanding of the Bank's Control Framework and Governance Structure preferred.
Come as you are Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are.
Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
-
Container Handling Specialist
4 weeks ago
Singapore PSA CORPORATION LIMITED Full timeJob Duties:Working alongside the control centre and crane operators, Container Handling Specialists drive specialised vehicles to truck containers within and between PSA terminals efficiently.You will undergo a comprehensive training programme and obtain an ITE Skills Certificate in Prime Mover Operations upon successful completion. Look forward to great...
-
Container Handling Specialist
2 months ago
Singapore PSA CORPORATION LIMITED Full timeJob Duties:Working alongside the control centre and crane operators, Container Handling Specialists drive specialised vehicles to truck containers within and between PSA terminals efficiently.You will undergo a comprehensive training programme and obtain an ITE Skills Certificate in Prime Mover Operations upon successful completion. Look forward to great...
-
Container Handling Specialist
4 weeks ago
Singapore Makeway Pacific Pte. Ltd. Full timeJoin our dynamic team as a Container Handling Specialist(PM DRIVER), where you'll collaborate closely with the control center and crane operators to efficiently transport containers within and between PSA terminals. Through our comprehensive training program, you'll acquire the necessary skills and knowledge, culminating in an ITE Skills Certificate in Prime...
-
Container Handling Specialist
2 months ago
Singapore Makeway Pacific Pte. Ltd. Full timeJoin our dynamic team as a Container Handling Specialist(PM DRIVER), where you'll collaborate closely with the control center and crane operators to efficiently transport containers within and between PSA terminals. Through our comprehensive training program, you'll acquire the necessary skills and knowledge, culminating in an ITE Skills Certificate in Prime...
-
Container Handling Specialist
3 days ago
Singapore PSA CORPORATION LIMITED Full timeJob Duties:Working alongside the control centre and crane operators, Container Handling Specialists drive specialised vehicles to truck containers within and between PSA terminals efficiently.You will undergo a comprehensive training programme and obtain an ITE Skills Certificate in Prime Mover Operations upon successful completion. Look forward to great...
-
Container Handling Specialist
2 months ago
Singapore Makeway Pacific Pte. Ltd. Full timeJoin our dynamic team as a Container Handling Specialist(PM DRIVER), where you'll collaborate closely with the control center and crane operators to efficiently transport containers within and between PSA terminals. Through our comprehensive training program, you'll acquire the necessary skills and knowledge, culminating in an ITE Skills Certificate...
-
Container Handling Specialist
4 weeks ago
Singapore Makeway Pacific Pte. Ltd. Full timeJoin our dynamic team as a Container Handling Specialist(PM DRIVER), where you'll collaborate closely with the control center and crane operators to efficiently transport containers within and between PSA terminals. Through our comprehensive training program, you'll acquire the necessary skills and knowledge, culminating in an ITE Skills Certificate...
-
Materials Handling Technician
2 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe have an exciting opportunity for Material Handling Specialist at Micron in Singapore. This role offers outstanding growth potential and the chance to be part of a world-class teamAs a Warehouse Specialist in Fab10, you will be responsible for the integrity of both Inventory and Non-Inventory goods, as well as maintaining inventory...
-
Materials Handling Technician
4 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe have an exciting opportunity for Material Handling Specialist at Micron in Singapore. This role offers outstanding growth potential and the chance to be part of a world-class team!As a Warehouse Specialist in Fab10, you will be responsible for the integrity of both Inventory and Non-Inventory goods, as well as maintaining inventory...
-
Materials Handling Technician
4 weeks ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe have an exciting opportunity for Material Handling Specialist at Micron in Singapore. This role offers outstanding growth potential and the chance to be part of a world-class team!As a Warehouse Specialist in Fab10, you will be responsible for the integrity of both Inventory and Non-Inventory goods, as well as maintaining inventory...
-
Claims Specialist/ Senior Claims Specialist
2 weeks ago
Singapore Allianz Full timeClaims Specialist/ Senior Claims SpecialistEntity: Allianz Insurance SingaporeKey Responsibilities Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit Handling of claim recoveries Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other...
-
Customer Service Specialist
2 weeks ago
Singapore LyondellBasell Industries Full timeLocation: SG- Req ID: Facility: Singapore-427- Department: Customer Service Singapore- Division: Intermediates and Derivatives, RefiningCustomer Service SpecialistBasic Function:The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete...
-
Quality Management Specialist
2 weeks ago
Singapore CONARY MATHIS PTE. LTD. Full time_The Position _- _The QM specialist will implement and monitor Qualilty Management System process, Quality Complaint Handling For and Field Corrective Action matters with relevant _- _Department and Affiliates to enhance quality level and mitigate the risk that may incur in the future. _- _Maintenance of the ISO system. _**_Functional Duties &...
-
Supervisor
2 weeks ago
Singapore DOMESTIC MAID SPECIALIST Full timeResponsibilities: Cut, trim, and prepare different types of meat (beef, pork, poultry, etc.) according to customer preferences, portion sizes, and quality standards. Package and label meat products for display and sale, ensuring proper handling and storage to maintain freshness. Follow established guidelines for sanitation and cleanliness, including cleaning...
-
Specialist, Customer Relations Management
2 weeks ago
Singapore DKSH Full timeLocation:Jalan Buroh, SGCRM & Community Specialist The CRM & Community Specialist will drive and manage brand acquisition, conversion and retention engagement campaigns and activities in the Singapore marketResponsibilities: The CRM & Community Specialist will be responsible for the CRM, Social Media & Community management for the Specialised Nutrition...
-
Claims Specialist
2 weeks ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & Responsibilitiesabout the companyOur client, one of the largest insurance player in the market and offers wide range of products from Life, Health, to Commercial Insurance.about the jobIn this position as a Claims Specialist, you will be responsible to ensure that all claims are processed in a timely manner and claims payment are paid correctly...
-
seafood handling specialist
1 month ago
Singapore CHANG SEAFOOD TRADING Full timeRoles & Responsibilitiesyou need to have experience in seafood handing and sales marketing,you need to have relevant experience in airport cargo and fish port cargo clearance, able to work on public holiday and weekend, also able to work midnight shift from 1am-4am,familiar with singapore road and have a singapore driving license.Tell employers what skills...
-
Customer Support Specialist
2 weeks ago
Singapore TALENT MAVEN PTE. LTD. Full timeMy client is setting up a new team of Customer Support Specialist to assist their customers in Manila, Philippines with technical questions when using their products and services.Ultimately, you will help establish their reputation as a company that offers excellent customer support for after-sales, up-selling and earn high commissions.On-site and On-The-Job...
-
Commercial Operations Specialist
2 weeks ago
Singapore No Deviation Pte Ltd Full timeThe Commercial Operations Specialist is responsible for establishing and maintaining exceptional customer service and customer satisfaction. This position will support the client's sales team and other stakeholders with questions and inquiries in a professional, timely, and accurate manner.Key Responsibilities: Project and maintain a positive, approachable,...
-
Sales Specialist
2 weeks ago
Singapore RAM E PTE. LTD. Full timeSALES SPECIALIST:Your role is to:- Service existing accounts, obtain orders, and establish new accounts:- Schedule to call on existing or potential sales outlets:- Monitor competition by gathering current information on pricing, products, new products, delivery schedules, and merchandising techniques:- Resolve customer complaints by investigating problems,...