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Institutional Customer Strategist

7 days ago

Singapore Pinpoint Asia Full time
About Our Company

We are Pinpoint Asia, a leading talent acquisition agency that connects candidates and companies in the Asia Pacific region.

Job Summary

We are seeking an experienced institutional operations expert to lead the growth and innovation of our platform in the institutional client space.

Key Responsibilities
  1. Strategic Planning and Execution:
    1. Develop and optimize institutional customer operation strategies to ensure alignment with the overall platform strategy.
    2. Monitor market trends and competitor dynamics, making timely adjustments to operational strategies to maintain a competitive edge.
    3. Promote the implementation of institutional customer operation projects to achieve desired outcomes.
  2. Institutional Client Management:
    1. Establish and maintain long-term partnerships with institutional clients, providing tailored solutions and exceptional service.
    2. Foster deep understanding of institutional customer needs and pain points, providing solutions and driving improvements to boost customer satisfaction and loyalty.
  3. Event Planning and Brand Building:
    1. Organize offline events and large-scale summits for institutional customers to enhance the platform's brand presence and visibility in the institutional market.
    2. Design and execute marketing campaigns exclusively for institutional clients to increase their engagement and activity.
  4. Product Optimization and Innovation:
    1. Collaborate with the product team to suggest product optimization ideas and innovative solutions for institutional customers.
    2. Monitor product implementation, ensuring that product features meet the needs of institutional customers, and improve their experience and satisfaction.
Requirements
  • Work Experience:
    • Applicants with over 5 years of experience in institutional customer operations or related fields, particularly those familiar with digital currency transaction processes, are highly desirable.
  • Professional Abilities:
    • Demonstrate exceptional strategic thinking and data analysis skills, capable of formulating and implementing effective operational strategies.
  • Communication Skills:
    • Possess strong communication skills and customer service awareness, essential for establishing and maintaining long-term partnerships with institutional clients.