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Senior Client Services Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Institution Client Services Analyst to join our team at WECHAIN FINTECH PTE. LTD. This role requires a strong background in customer service, with a focus on providing exceptional support to clients via live chats and email. The ideal candidate will be familiar with our platform and up-to-date on general market conditions, enabling them to provide top-notch service quality to clients.
Key Responsibilities- Provide efficient and effective customer service support to clients via live chats and email, ensuring timely and accurate responses to their inquiries.
- Develop and maintain a deep understanding of our platform and market conditions, enabling the provision of expert advice and guidance to clients.
- Manage and follow up on client enquiries and complaints, ensuring prompt resolution and high levels of customer satisfaction.
- Collaborate with internal teams to identify areas for improvement and implement process enhancements, driving continuous growth and development.
- Stay up-to-date with industry trends and best practices, applying this knowledge to enhance the overall customer experience.
- Minimum 4 years of experience in customer service, with at least 2 years in a QA and training role.
- Bachelor's degree or diploma in training and development, or a related field.
- Prior experience in customer service, with exposure to e-commerce or financial industry backgrounds, is highly desirable.
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
- Excellent organizational, coordination, and project management skills, with proficiency in Microsoft Office Suites, particularly PowerPoint.
- Strong work ethics and a commitment to upholding company policies and procedures.
- Up to 20 days of annual leave.
- Shift allowance.
- Festive gifts.
- Overtime meal and transport benefits.
- Employee growth fund.
- Group insurance.
- Regular employee bonding events.
- Attractive annual variable bonus and quarterly performance incentives.
- We foster a culture of active listening, caring, and continuous improvement, supporting the growth and development of all staff members.
- Experience a dynamic and multicultural work environment, with diverse skills and experiences.
We are committed to providing a supportive and inclusive work environment, where employees can thrive and grow. If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.