Financial Operations Specialist
7 days ago
As a key player in the Asian treasury operations market, DBS Global Financial Markets (GFM) offers a comprehensive range of capabilities across trading, structuring, and sales in various financial products. We extend our expertise in foreign exchange, interest rates, money markets, credit, equity, commodities, bonds, derivatives, and securities to clients investing and hedging globally.
We maintain a robust network in Asia, expanding our product outreach and deepening penetration through our specialists working across our extensive branch network to provide exceptional services to clients.
Role Description:
This role plays a critical part in servicing DCE customers on platform-related matters within the Client Services Group. As part of this team, you will engage with DBS's DCE clients, including corporate and professional retail clients, to provide support on futures trading systems, trading limits, post-trade services, and account queries.
The responsibilities include managing client communications via emails and phone calls, risk monitoring, regulatory compliance, understanding Standard Operating Procedures (SOPs), and adhering to business workflows and controls. Additionally, you will coordinate process improvements and automation, participating in User Acceptance Testing (UAT).
Key Responsibilities:
- Managing Client Communications: Handle client inquiries via different channels, including emails and phone calls.
- Client Desk Support: Provide support on futures trading systems, trading limits, post-trade services, account queries where stakeholders are clients as well as internal business and support units.
- Risk Monitoring/Regulatory: Client risk monitoring & trade capture related matters & proactive identification of gaps and areas of improvements including the application of regulatory and internal risk policy guidelines across end-to-end business activities.
- Understanding of SOP's and ensuring business workflows and controls are adhered to.
- Projects & Initiatives: Co-ordinate process improvements and automation which includes understanding front office user requirements as well as participating in UAT.
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