
Temporary Hospital Administration Assistant
3 days ago
This role is for a skilled and dedicated individual to provide administrative support to our team in a fast-paced hospital environment. As a temporary call centre administrator, you will be responsible for ensuring timely and accurate scheduling of beds and procedures.
You will respond to calls professionally and within service standards, follow appointment booking guidelines and SOPs, and disseminate updates from hospital departments effectively.
In addition to these responsibilities, you will also handle difficult customer queries and perform service recovery when necessary.
This is an exciting opportunity to join our team as a temporary call centre administrator and contribute to the success of our organization.
Key Responsibilities:
- Provide administrative support to the Bed & Surgical Booking Office
- Ensure timely and accurate scheduling of beds and procedures
- Respond to calls professionally and within service standards
- Follow appointment booking guidelines and SOPs
- Disseminate updates from hospital departments effectively
- Handle difficult customer queries and perform service recovery when necessary
Requirements:
- Minimum GCE 'O' Levels or equivalent
- Strong communication and customer service skills
- Comfortable working in a fast-paced hospital environment
- Able to commit for the full duration of the contract
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