Tech Support Specialist

6 days ago

Singapore beBeeSpecialist Full time $90,000 - $120,000

We are seeking a highly motivated and committed individual to join our Servicedesk team.

Job Responsibilities:

As a technical support specialist, you will report directly to the Infrastructure & Operations Manager. Your key responsibilities will include providing first and second level technical support for end users to resolve system, application, network and other IT related issues. This will involve leading a Servicedesk team to deliver exceptional customer service and ensuring that all technical issues are resolved in a timely and efficient manner.

You will also be responsible for managing service requests and incident management processes to meet IT service quality SLAs. Additionally, you will work closely with site support to facilitate meeting room setup and ensure that asset inventory is up to date.

Other key responsibilities will include collaborating with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as test and evaluate new technologies. You will also package, configure and deploy software and software patches, as well as act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives.

Requirements:
  • Higher Nitec/ Diploma / Degree in Information Technology or its equivalent
  • At least 5 years of relevant working experience in IT Servicedesk and both onsite and remote support with strong customer focused support mindset
  • Experience with IT service management tools, incident tracking and prioritisation
  • Independent and proactive with good attention to detail, troubleshooting and technical ability
  • Good written and verbal communication
  • ITIL certification level 2 would be an advantage
Technical Knowledge:
  • Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
  • Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
  • Management of SCCM & 3rd party patching console
  • Management of Anti-Virus protection console
  • Online collaboration tools (MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.)

If you have a passion for delivering exceptional technical support and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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