Data Center Operations Professional

1 week ago

Singapore beBeeSkill Full time $80,000 - $120,000
System Operations Specialist

We are seeking a skilled System Operations Specialist to join our team. This individual will be responsible for delivering high-quality data center operations support across multiple data centers.

The ideal candidate will have a deep understanding of critical infrastructure and be able to quickly triage multiple incidents and assign the right priority based on risk and confidence levels.

The successful candidate will also possess excellent verbal and written communication skills, with the ability to work with minimal direction and meet goals while maintaining attention to detail.

Responsibilities include:

  • Delivering data center operations support across multiple data centers
  • Responding to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions
  • Providing detailed records of alarm handling activities and incident reports
  • Coordinating as an incident commander in event of an issue
  • Supporting program managers and facilitating project deliverables
  • Conducting root cause analysis to determine recurring problems to their source
  • Employing in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem

Requirements:

  • Diploma/Degree in Information Technology
  • 2 years+ experience in command center, service center, or similar 24x7 operations center environment
  • Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
  • Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health
  • Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements

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