Data Center Professional

1 week ago

Singapore beBeeDataCenter Full time

Senior Data Center Field Technician Job Summary

We are seeking a skilled data center professional to deliver hands-on technical support in data center environments.

The ideal candidate will have extensive experience in hardware, software, and networking systems, and will be responsible for executing critical operational tasks including installation, maintenance, troubleshooting, and inventory control. This role requires a proactive individual with strong technical acumen and excellent customer service skills.

Job Responsibilities:

  • Provide on-site and remote technical support for data center hardware and infrastructure.
  • Perform core data center operations: Install, configure, and troubleshoot server and appliance equipment
    Set up cabling and connectivity
    Deploy and decommission hardware
    Manage inventory (scanning, reconciliation)
    Troubleshoot offline or downed servers
    Handle inbound and outbound shipping tickets
  • Support network operations and assist in incident response for L1 and L2 issues.
  • Execute hardware/software installations and break/fix tasks.
  • Escalate complex issues and contribute to resolution planning.
  • Maintain high levels of customer satisfaction through clear communication and timely service.
  • Document procedures, incidents, and resolutions accurately.
  • Participate in scheduled shifts or on-call rotations as needed.

Requirements:

  • Minimum 5 years of experience in a data center or technical support role.
  • Strong hands-on experience with server, storage, and networking hardware.
  • Proficient in diagnostics, troubleshooting, and repair of IT infrastructure.
  • Excellent communication skills in English, both written and verbal.
  • Ability to work independently and manage time effectively.
  • Capable of producing clear technical documentation and reports.
  • Willingness to travel regionally or globally on short notice.
  • Flexibility to work part-time hours, including evenings or weekends if required.

Preferred Qualifications:

  • Certifications such as CompTIA Server+, Network+, or equivalent.
  • Experience with ticketing systems and remote support tools.
  • Familiarity with data center safety and operational standards.
  • Availability after standard office hours and on weekends is highly preferred.

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