Contact Centre Monitoring Analyst Real-Time
2 weeks ago
About the Role:
We are seeking a highly skilled Contact Centre Monitoring Analyst Real-Time to join our dynamic team at D L RESOURCES PTE LTD. As a key member of our team, you will play a crucial role in promoting digital adoption for our valued customers through collaboration with our business partners.
Key Responsibilities:
- Monitor real-time call queues and manage real-time adherence in different hotlines to meet KPIs and service levels.
- Monitor call centre agent call time and call metrics.
- Track attendance and report incidents.
- Monitor and manage the floor to ensure correct activity codes, talking time, and unscheduled activities.
- Collaborate with department heads on other duties.
Requirements:
- Diploma and above.
- Fast action and willingness to work unrepentantly.
- Willingness to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Able to work in shifts, including weekends and Public Holidays.
About Us:
D L RESOURCES PTE LTD is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer experiences through our cutting-edge technology and expertise.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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