Workforce Monitoring Specialist
3 weeks ago
At D L RESOURCES PTE LTD, we are seeking a highly skilled Workforce Monitoring professional to join our team.
Job Summary:We are looking for a detail-oriented and organized individual to monitor and manage our call centre workforce. The successful candidate will be responsible for ensuring that our team is adequately staffed to meet customer demand, while also optimizing our processes to deliver exceptional customer experiences.
Key Responsibilities:- Monitor real-time call queues and manage adherence to meet KPIs and service levels.
- Track call centre agent performance and metrics.
- Manage attendance and incident reporting.
- Ensure accurate activity coding and control of talking time.
- Collaborate with department heads on other duties.
- Diploma or higher in a relevant field.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Willingness to learn new tools related to workforce management.
- Able to work in shifts, including weekends and public holidays.
As a Workforce Monitoring professional at D L RESOURCES PTE LTD, you will have the opportunity to work with a dynamic team to promote digital adoption and process optimization. You will be responsible for ensuring that our contact centre operates efficiently and provides a seamless customer journey.
Our ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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Workforce Transformation Specialist
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Workforce Transformation Specialist
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Workforce Transformation Specialist
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Workforce Management Specialist
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Workforce Development Specialist
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Workforce Development Specialist
5 days ago
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Workforce Development Specialist
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Industry Engagement Specialist
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Programmes Administration Specialist
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Monitoring Specialist
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Industry Engagement Specialist
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Workforce Monitoring
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Document Management Specialist
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