Exceptional Customer Experience Expert

1 week ago

Singapore beBeeTrainer Full time $4,000 - $6,000
Contact Center Trainer Position

We are seeking a highly skilled and experienced Contact Center Trainer to join our team. The successful candidate will be responsible for designing and delivering training programs, conducting quality audits, and providing coaching and mentoring to agents.

About Us

Terra Systemes is a leading provider of customer experience solutions. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence.

Job Description
  • Design & Develop Training Programs: Create engaging training materials, modules, and curricula for new hire orientation and ongoing staff development.
  • Deliver Effective Training: Conduct classroom-style, virtual, and on-the-job training sessions to ensure agents have product knowledge, systems training, and customer service skills.
  • Quality Assurance & Auditing: Perform regular quality assessments, call monitoring, and audits to evaluate agent performance and identify areas for improvement.
  • Identify Performance Gaps: Analyze quality reports, customer feedback, and performance metrics to pinpoint knowledge gaps, process inefficiencies, and training needs.
  • Improve Training Effectiveness: Continuously refine and improvise training strategies and content based on performance data and evolving business needs.
  • Coach & Mentor: Provide one-on-one coaching and feedback to agents to enhance their skills and ensure consistent performance improvement.
  • Collaborate with Management: Work closely with Team Leaders and Operations Managers to align training with business goals and support overall contact center performance.
Required Skills & Qualifications
  • Experience: Minimum of 3 years of experience as a Contact Center Trainer or in a similar role.
  • Skills: Proven experience in designing training programs, conducting quality audits, and providing coaching and mentoring.
  • Background: Strong background in customer service, sales, or a related field.
  • Educational Background: Bachelor's degree in Business Administration, Education, or a related field.
Benefits
  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Professional Growth Opportunities: We provide opportunities for professional growth and development through training and mentorship.
  • Collaborative Work Environment: We foster a collaborative work environment that encourages teamwork and open communication.
How to Apply

If you are a dedicated trainer with a keen eye for quality and a passion for driving performance, please submit your resume and cover letter for consideration.

  • Deliver Exceptional Customer Experience

    1 week ago

    Singapore beBeeCustomerSupport Full time

    Customer Service Expert Role We are seeking a highly skilled Customer Service Officer to support our logistics operations. As a key team member, you will be responsible for delivering exceptional customer service and support. Main Responsibilities: Handle daily rate enquiries from customers and agents with timely and accurate responses. ...

  • Exceptional Customer Experience Expert

    1 week ago

    Singapore beBeeCustomerExperience Full time $4,000 - $6,000

    Customer Support Specialist OverviewWe are seeking a skilled professional to provide exceptional customer support through various channels.A detail-oriented individual with excellent communication skills and problem-solving abilities is required to deliver top-notch customer experiences.Key Responsibilities:Respond to customer inquiries, resolve issues...

  • Exceptional Customer Experience Expert

    7 days ago

    Singapore beBeeCustomerService Full time $2,400 - $3,200

    Job Title: Exceptional Restaurant Service ProfessionalAbout the Job:We are seeking a highly skilled and attentive individual to join our team as an exceptional restaurant service professional. The successful candidate will be responsible for ensuring exceptional customer service, maintaining high standards of food quality, and working effectively with...

  • Deliver Exceptional Customer Experience

    1 week ago

    Singapore beBeeCustomerSupport Full time $2,600

    Customer Service Expert RoleWe are seeking a highly skilled Customer Service Officer to support our logistics operations. As a key team member, you will be responsible for delivering exceptional customer service and support.Main Responsibilities:Handle daily rate enquiries from customers and agents with timely and accurate responses.Collaborate with...

  • Delivering Exceptional Customer Experiences

    6 days ago

    Singapore beBeeCustomer Full time $40,000 - $55,000

    Job Title:Customer Experience Manager Job DescriptionThe Customer Experience Manager plays a pivotal role in an international company with a vibrant culture and a work hard, play hard environment.The team fosters a youthful, energetic, supportive, and close-knit atmosphere through regular bonding activities & company parties.Responsibilities include...

  • Customer Experience Expert

    2 weeks ago

    Singapore beBeeHospitality Full time $3,000 - $4,500

    Unlock a rewarding career as a Customer Experience Expert.">This role is perfect for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests.">As a key member of our front office team, you will be responsible for ensuring that all guests have a smooth and enjoyable stay with us.">Your key...

  • Customer Experience Expert

    2 weeks ago

    Singapore beBeeFitness Full time $2,500 - $4,500

    Customer Experience ExpertJoin us as a Customer Experience Expert and play a pivotal role in delivering exceptional customer experiences.This is an exciting opportunity to build strong relationships with our members, help them achieve their fitness goals, and provide timely and professional assistance.Work collaboratively with the team to drive branch...

  • Exceptional Customer Experience Expert Wanted

    2 weeks ago

    Singapore beBeeCustomerService Full time $3,000 - $6,000

    Job Title: Customer Service Liaison SpecialistWe are seeking a highly skilled and experienced customer service professional to join our team. As a key member of our organization, you will be responsible for ensuring smooth coordination of shipments and delivering exceptional customer service to our clients.Key Responsibilities:Provide sales support to the...

  • Exceptional Customer Experience Specialist

    1 week ago

    Singapore beBeeCustomerService Full time $2,500 - $4,500

    Job Opportunity: Exceptional Customer Experience SpecialistJob Description:We are seeking an exceptional individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to deliver top-notch customer experiences and make a positive impact on our clients.Main Responsibilities:Welcome and check-in customersManage...

  • Exceptional Customer Experience Specialist

    2 weeks ago

    Singapore beBeeCustomerService Full time $40,000 - $60,000

    Customer Service RepresentativeDescription:As a skilled Customer Service professional, you will play a vital role in delivering exceptional customer experiences and ensuring timely and accurate responses to inquiries.Key Responsibilities:Respond to customer calls, emails, or chats, utilizing excellent communication skills to resolve issues efficiently.Act as...