Exceptional Customer Experience Expert Wanted

1 week ago

Singapore beBeeCustomerService Full time $3,000 - $6,000
Job Title: Customer Service Liaison Specialist

We are seeking a highly skilled and experienced customer service professional to join our team. As a key member of our organization, you will be responsible for ensuring smooth coordination of shipments and delivering exceptional customer service to our clients.

Key Responsibilities:
  • Provide sales support to the Sales & Customer Services Department
  • Prepare quotations for customers and follow up on sales enquiries
  • Take and place bookings
  • Engage in telemarketing to promote our services
  • Coordinate all import and export shipments with overseas and local agents in Japanese
  • Prepare billing for customers
  • Liaise with carriers/shipping lines and co-loaders to secure attractive rates
  • Liaise with internal and external customers
  • Ensure data manifests are accurate for all shipments
  • C-coordinate outdoor activities with Japanese customers when required
  • Comply with and meet Integrated Management System requirements
  • Ensure achievement of IMS policy and objectives
  • Perform other administrative and ad-hoc duties as required
Requirements:
  • At least an O-level certificate with 1-2 years of relevant experience
  • Able to write and speak fluent Japanese as communication in Japanese is necessary while dealing with Japanese clients
  • Proficient in MS Office, especially Excel
  • Excellent interpersonal, communication, and presentation skills
  • Able to perform in a fast-paced environment and meet deadlines
  • Possess good analytical skills and be a team player
  • Experience in ocean and air freight is preferred
Benefits:
  • Friendly and dynamic working environment
  • Opportunities for career growth and development

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