Exceptional Customer Experience Specialist
1 week ago
We are seeking a skilled and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and assistance.
Key Responsibilities:
- Respond to inbound / outbound calls, emails, and chats from customers with professionalism and empathy
- Assist customers in navigating our website and online services
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve processes and enhance customer satisfaction
- Stay up-to-date with product knowledge and company policies
- To consistently meet set KPIs without compromising on quality service delivery
Requirements:
- Strong communication skills, both verbal and written
- Customer-centric with a genuine passion for helping people
- Basic computer proficiency
- Ability to work well in a team and adapt to a fast-paced environment
Benefits:
We offer competitive compensation, ongoing training, and a supportive work environment. If you're enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you. Product Knowledge Microsoft Office Microsoft Excel Interpersonal Skills Customer Care Communication Skills Customer Satisfaction Team Player Microsoft Word Service Delivery Customer Service Experience Call Center
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