Exceptional Customer Experience Expert

6 days ago

Singapore beBeeCustomerService Full time $2,400 - $3,200

Job Title: Exceptional Restaurant Service Professional

About the Job:

We are seeking a highly skilled and attentive individual to join our team as an exceptional restaurant service professional. The successful candidate will be responsible for ensuring exceptional customer service, maintaining high standards of food quality, and working effectively with colleagues to deliver an outstanding dining experience.

Key Responsibilities:

  • Ensure all equipment, lighting, and sound systems are in proper working condition.
  • Greet and seat guests upon arrival, addressing them by name whenever possible.
  • Maintain a pleasing and helpful attitude towards members and guests at all times.
  • Be familiar with the sequence of services and ensure orders are served properly and efficiently.
  • Responsible for mis-en-place preparation, table set-ups, linen control, and proper handling of equipment.
  • Possess thorough knowledge of menu items, drinks, and wine list.
  • Have a good understanding of Point of Sale (POS) systems and guest check control.
  • Adhere to service standards, rules, regulations, and policies.
  • Communicate effectively with subordinates and other departments.
  • Perform side duties assigned by superior.
  • Contribute to maintaining a clean and well-groomed appearance that reflects positively on the establishment.

Requirements:

  • Able to work 5-day week in a town area location.
  • Demonstrates dedication through regular attendance and punctuality.
  • Excellent communication and interpersonal skills.
  • Able to multitask and handle pressure in a fast-paced environment.
  • Familiarity with kitchen operations and ability to follow recipes.
  • Good problem-solving skills and adaptability to changing situations.

Benefits:

  • Competitive salary and bonuses.
  • Meal allowance and split shift allowance for added convenience.
  • Career advancement opportunities within the company.
  • Comprehensive insurance and medical benefits for overall wellbeing.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to grow professionally and personally.

Skills:

  • Attentive and customer-focused approach.
  • Excellent communication and teamwork skills.
  • Strong problem-solving and adaptability skills.
  • Familiarity with POS systems and inventory management.
  • Ability to work under pressure in a fast-paced environment.

Skillset:

  • User-centric mindset.
  • Technical expertise.
  • Emotional intelligence.
  • Organizational skills.
  • Leadership abilities.

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