Technical Assistance Manager
1 week ago
Overview: Virtual IT Group (VITG) is committed to providing world-class technical support services to our clients. Our team of experts is passionate about delivering exceptional customer service and ensuring that our clients receive the highest level of technical assistance.
Job Summary: We are seeking a skilled Technical Assistance Manager to join our team. The ideal candidate will have a strong background in technical support, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide technical assistance to clients via phone, email, and remote access
- Assist with software installations and updates
- Log and categorize service requests through our helpdesk system
- Collaborate with internal teams to ensure seamless delivery of services
- Develop and maintain knowledge of emerging technologies and industry trends
Requirements:
- 3-5 years of experience in a technical support role
- Strong understanding of common IT systems and software
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Service Management certifications (e.g. ITIL) a plus
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