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Food and Beverage Service Associate
2 months ago
We are seeking a highly skilled and enthusiastic Food and Beverage Service Associate to join our team at Raffles Hotel Singapore. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities- Food and Beverage Service
- Provide exceptional service to guests, ensuring their needs are met and exceeded.
- Greet and farewell guests in a friendly and courteous manner.
- Assist colleagues and guests efficiently and professionally.
- Take responsibility for guests' belongings in the restaurant or bars.
- Have extensive knowledge of our food and beverage menus to service our products effectively.
- Offer menu options and advice, and take orders accurately.
- Offer drinks, pre, during, and after meal service.
- Remember guests' preferences to extend personalized service.
- Take guests' food and beverage orders accurately and ensure correct input in the Point of Sales system.
- Double-check order lists before sending tickets to the kitchen.
- Anticipate guests' needs.
- Verify guests' satisfaction with each table during each course served.
- Use guests' names appropriately and communicate them to restaurant colleagues and managers.
- Serve food in a timely and efficient manner.
- Arrange and maintain all assigned side stations and continually stock each station before and after every shift.
- Ensure all silver and glassware is polished, wiped, and spotless.
- Keep all side stations clean at all times.
- Keep chairs and banquettes clean and clear of debris.
- Mark tables appropriately to food and beverage orders for each course to ensure proper delivery.
- Ensure all products served are accounted for on the final bill before presenting it.
- Keep up and clear tables between courses throughout the dining experience.
- Pick up checks before guests leave and give guests a warm farewell while thanking them for their visit.
- At the end of the shift, deliver all checks and reports to the appropriate place according to established standards.
- Adjust service to suit guests' requests and personalize any interaction with the guest.
- Use a Heartist approach – make guests feel welcome, feel heart-warmed, feel incredible, and belong.
- Actively engage in upselling and add value.
- Relay any guest complaints to managers.
- Ensure efficiency of work in dish wash, pantry, and service preparations.
- Ensure cleanliness and work safety in food preparation and service areas.
- Carry out ad-hoc duties as assigned, including sending operating equipment for cleaning or burnishing on a weekly basis, sending soiled linen for exchange for clean ones, and collecting food and beverage requisitions on a daily basis.
- Ensure service standards and individual performances are aligned with Accor Values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
- Contribute to the hotel's Corporate Social Responsibility efforts by supporting the Planet 21 program.
- Learning and Development
- Participate in training activities to improve knowledge and skills.
- Attend daily briefings and monthly meetings conducted by managers.
We are looking for a candidate with a certificate or diploma in hospitality or a related field, or a minimum of 6-12 months of hands-on experience in a food service position, similar operations style. Retail or guest interaction experience is also desirable. Food and/or beverage knowledge is a plus.
The ideal candidate will possess excellent interpersonal skills, communication skills in English, and a reliable and consistent work ethic. They should also have a personal presentation that is clean and tidy, and come across as enthusiastic and energetic. The ability to work as part of a team, be guest and people-oriented, creative, and open-minded, and flexible and adaptable to different working locations is essential.
Benefits of Joining Raffles Hotel Singapore- 5-day work week.
- Duty meals are provided.
- Colleagues' discount and/or preferential room rates at worldwide Accor Hotels.
- Flexible benefit – dental/optical/vacation expenses/children's education.
- Medical and wellness benefit.
- Comprehensive insurance coverage.
- Local/overseas career development and growth opportunities.
- Holistic learning and development opportunities.