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Expert Network Solutions

2 weeks ago

Singapore beBeeNetwork Full time $120,000 - $160,000

Network Solutions Expert

The position requires a skilled Network Specialist to act as a Level-3 engineer and Subject Matter Expert for Global Network Services. The expert will be responsible for managing incidents escalation, providing technical support, and reviewing complex change requests.

Key Responsibilities:

  • Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Provide Technical Support and consultancy as SME to internal stakeholders.
  • Review complex change requests and participate in pre-change council meetings.
  • Work closely with the problem management team to identify root causes of chronic problems or recurring issues.
  • Analyse IP network performance and take proactive actions to monitor and enhance network performance.
  • Occasionally provide training to Tier 1 and 2 engineers on complex issues handled.
  • Support engineering teams on new product/feature implementation and technical support matters.
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

Requirements:

  • Minimum Cisco CCNP certification with rich experience troubleshooting in complex enterprise LAN and large WAN.
  • At least 8+ years' experience in similar support roles, working directly with large global customers and partners.
  • Good knowledge of Telco and enterprise network technologies.
  • Experience configuring and troubleshooting SD-WAN technologies.
  • Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.