Risk and Control Leader, Customer Centre
1 week ago
As a key member of the DBS Bank Limited team, you will play a critical role in shaping the bank's risk management strategy and ensuring the delivery of world-class customer service.
About DBS Bank LimitedWe are a leading financial services group in Asia, with a presence in 18 markets. Our vision is to be the Asian bank of choice.
Job DescriptionThis is a critical leadership role that oversees the risk management and control functions within the Customer Centre. You will work closely with the Head of Customer Centre and Top Team of the Customer Centre to develop strategies to deliver exceptional customer service for the business.
Your responsibilities will include developing and implementing a comprehensive risk management framework for Customer Centre operations, identifying, assessing, and mitigating risks, ensuring alignment with organizational risk appetite, designing and maintaining effective control processes, procedures, and policies, collaborating with senior management to establish risk management goals and objectives, providing risk management guidance and oversight to Customer Centre teams, conducting regular risk assessments, audits, and compliance reviews, developing and managing risk management training programs for Customer Centre staff, fostering a risk-aware culture, encouraging employee involvement and accountability, reporting on risk management performance and emerging risks to senior leadership, staying up-to-date with industry trends, best practices, and regulatory requirements, managing relationships with internal audit, compliance, and external regulators, and developing and managing budgets, resources, and vendor relationships to support risk management initiatives.
Requirements- Bachelor's degree in business administration, finance, or a related field.
- Minimum 10 years of relevant experience in a senior management role that involved risk management, internal audit, or other related fields.
- Proven records of success in managing risk and control processes.
- Strong knowledge of risk management principles, frameworks, and industry standards.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and make data-driven decisions.
- Strong problem-solving and conflict resolution skills.
- Experience with auditing, assessment, and compliance activities.
- Strong understanding of regulatory requirements and industry standards.
- Strong commitment to continuous learning and professional development.
DBS Bank Limited offers a competitive salary and benefits package, as well as the opportunity to work in a dynamic and supportive environment that values your growth and achievements.
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