Senior Director, Risk Governance, Customer Centre
1 month ago
Job Summary
As the SVP, Risk and Control, Customer Centre, Consumer Banking Group Operations, Technology, you will be responsible for overseeing the risk management and control functions within the Customer Centre.
Key Responsibilities
- Develop and implement a comprehensive risk management framework to ensure the Customer Centre operations are aligned with organizational risk appetite.
- Identify, assess, and mitigate risks by collaborating with senior management to establish risk management goals and objectives.
- Design and maintain effective control processes, procedures, and policies to ensure the Customer Centre is well-coordinated and functions with clear goals and objectives.
- Provide risk management guidance and oversight to Customer Centre teams to foster a risk-aware culture.
- Conduct regular risk assessments, audits, and compliance reviews to stay up to date with industry trends, best practices, and regulatory requirements.
- Develop and manage risk management training programs for Customer Centre staff to ensure they are equipped with the necessary skills and knowledge.
- Manage relationships with internal audit, compliance, and external regulators to ensure the Customer Centre is compliant with regulatory requirements.
Requirements
- Bachelor's degree in business administration, Finance, or a related field to drive business decisions.
- Minimum 10 years of relevant experience in senior management roles that involved risk management, internal audit, or other related fields.
- Proven records of success in managing risk and control processes to drive business growth.
- Strong knowledge of risk management principles, frameworks, and industry standards to ensure the Customer Centre is well-coordinated.
- Excellent leadership, communication, and interpersonal skills to foster a risk-aware culture.
- Ability to think strategically and make data-driven decisions to drive business growth.
- Strong problem-solving and conflict resolution skills to ensure the Customer Centre is well-coordinated.
- Experience with auditing, assessment, and compliance activities to stay up to date with industry trends.
- Strong understanding of regulatory requirements and industry standards to ensure the Customer Centre is compliant.
- Strong commitment to continuous learning and professional development to drive business growth.
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