Chief Risk Officer, Customer Experience

1 week ago

Singapore DBS Bank Limited Full time

Company Overview:

DBS Bank Limited is a leading financial institution that enables and empowers its customers with efficient and resilient infrastructure.

Salary:

The estimated salary for this role is SGD 250,000 - SGD 350,000 per annum, depending on experience.

Job Description:

This is a critical leadership role that oversees risk management and control functions within the Customer Centre. As Chief Risk Officer, you will work closely with senior management to develop strategies and ensure that the Customer Centre operates with clear goals and objectives, quality risk control, and world-class customer service.

Responsibilities:

  • Develop and implement a comprehensive risk management framework for Customer Centre operations.
  • Identify, assess, and mitigate risks, ensuring alignment with organizational risk appetite.
  • Design and maintain effective control processes, procedures, and policies.
  • Collaborate with senior management to establish risk management goals and objectives.
  • Provide risk management guidance and oversight to Customer Centre teams.
  • Conduct regular risk assessments, audits, and compliance reviews.
  • Develop and manage risk management training programs for Customer Centre staff.
  • Foster a risk-aware culture, encouraging employee involvement and accountability.
  • Report on risk management performance and emerging risks to senior leadership.
  • Stay up to date with industry trends, best practices, and regulatory requirements.
  • Manage relationships with internal audit, compliance, and external regulators.
  • Develop and manage budgets, resources, and vendor relationships to support risk management initiatives.

Requirements:

  • Bachelor's degree in business administration, Finance, or a related field.
  • Minimum 10 years of relevant experience in senior management roles involving risk management, internal audit, or other related fields.
  • Proven records of success in managing risk and control processes.
  • Strong knowledge of risk management principles, frameworks, and industry standards.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to think strategically and make data-driven decisions.
  • Strong problem-solving and conflict resolution skills.
  • Experience with auditing, assessment, and compliance activities.
  • Strong understanding of regulatory requirements and industry standards.
  • Strong commitment to continuous learning and professional development.

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