Fitness Operations Director
2 days ago
**Job Title:** Fitness Operations Director
About FIT VENTURES PTE. LTD.
We are a leading fitness franchise with a global presence in over 20 countries, dedicated to providing 24/7, convenient and affordable fitness solutions to individuals.
Estimated Salary: SGD $80,000 - $110,000 per annum
Job Description:
Operational Excellence: We are seeking an experienced Fitness Operations Director to oversee the operations, financial performance, and customer experience across multiple gym locations.
- Oversee day-to-day operations across multiple gym locations, ensuring efficiency, safety, and compliance with company policies and standards.
- Monitor and optimize gym performance metrics, including member retention, acquisition, and satisfaction.
- Implement processes and initiatives to ensure smooth and standardized operational practices across all locations.
Team Leadership & Development: The successful candidate will lead, train and develop a team of gym managers and staff to foster a motivated and high-performing culture.
- Conduct regular performance reviews, provide constructive feedback, and implement development plans for team growth.
- Ensure all staff are trained in sales, customer service, safety protocols, and fitness practices aligned with company guidelines.
Financial Management: Set, monitor, and achieve budgeted targets for each gym location, focusing on revenue, cost management, and profitability.
- Analyze financial reports and KPIs to identify opportunities for revenue growth and expense reduction.
- Manage resources efficiently to control costs and ensure appropriate staffing levels and supplies across all locations.
Customer Experience & Retention: Drive initiatives that improve member satisfaction and retention across gyms, maintaining high standards in cleanliness, equipment availability, and service quality.
- Gather and analyze member feedback to make data-driven decisions that enhance the customer experience.
- Address and resolve customer complaints, ensuring quick, effective resolutions and continuous improvement in service quality.
Requirements: A Bachelor's degree in business management, sports management, or a related field is preferred.
- Prior experience as an Area Manager or similar multi-site role in the fitness, retail, or hospitality industry.
- Extensive experience in team leadership, sales, and customer service.
- Strong leadership and interpersonal skills with the ability to motivate and manage diverse teams.
Benefits: Training and development opportunities to enhance your skills and knowledge, medical benefits, complimentary gym membership, and more
Contact Us: If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application.
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