Fitness Operations Director

1 week ago

Singapore FIT VENTURES PTE. LTD. Full time

We are seeking a highly skilled Fitness Operations Director to oversee the operations, financial performance, and customer experience across multiple gym locations. Located in Singapore, this role will be responsible for driving operational excellence, achieving financial targets, and ensuring a high standard of customer satisfaction.

About FIT VENTURES PTE. LTD.

Our company, FIT VENTURES PTE. LTD., is a leading fitness franchise with a global presence in over 20 countries. We are dedicated to providing 24/7, convenient and affordable fitness solutions to individuals. With a focus on operational efficiency, financial stability, and exceptional customer service, we strive to make fitness accessible and empowering individuals to achieve their health and wellness goals.

Job Description:
  • Salary: $80,000 - $120,000 per annum, based on experience
  • Key Responsibilities:

Operational Management

  1. Oversee day-to-day operations across multiple gym locations, ensuring efficiency, safety, and compliance with company policies and standards.
  2. Monitor and optimize gym performance metrics, including member retention, acquisition, and satisfaction.
  3. Implement processes and initiatives to ensure smooth and standardized operational practices across all locations.

Team Leadership & Development

  1. Lead, train and develop a team of gym managers and staff to foster a motivated and high-performing culture.
  2. Conduct regular performance reviews, provide constructive feedback, and implement development plans for team growth.
  3. Ensure all staff are trained in sales, customer service, safety protocols, and fitness practices aligned with company guidelines.

Financial Management

  1. Set, monitor, and achieve budgeted targets for each gym location, focusing on revenue, cost management, and profitability.
  2. Analyze financial reports and KPIs to identify opportunities for revenue growth and expense reduction.
  3. Manage resources efficiently to control costs and ensure appropriate staffing levels and supplies across all locations.

Customer Experience & Retention

  1. Drive initiatives that improve member satisfaction and retention across gyms, maintaining high standards in cleanliness, equipment availability, and service quality.
  2. Address and resolve customer complaints, ensuring quick, effective resolutions and continuous improvement in service quality.
  3. Gather and analyze member feedback to make data-driven decisions that enhance the customer experience.

Health & Safety Compliance

  1. Ensure all locations adhere to health and safety regulations and that staff are trained in emergency and safety procedures.
  2. Conduct regular audits and inspections to maintain cleanliness and equipment functionality, addressing issues promptly.

Marketing & Community Engagement

  1. Collaborate with the marketing team to execute local campaigns, promotions, and events that drive brand visibility and member engagement.
  2. Develop and maintain strong community connections to increase membership and build partnerships within the local area.
Requirements:
  • Bachelor's degree in business management, sports management, or a related field preferred.
  • First Aid + AED Certification (or be willing to obtain)
  • Prior experience as an Area Manager or similar multi-site role in the fitness, retail, or hospitality industry.
  • Extensive experience in team leadership, sales, and customer service.
  • Strong leadership and interpersonal skills with the ability to motivate and manage diverse teams.
  • Excellent problem-solving abilities and a proactive approach to improving operational processes.
  • Financial acumen with experience in budgeting, expense management, and performance analysis.
  • Knowledge of health and safety regulations in a fitness environment.
  • Exceptional organizational skills with the ability to manage multiple priorities and gym locations simultaneously.
  • Ability to work efficiently in a fast-paced dynamic work environment.
  • Willingness to learn, share and grow with the team.
  • Goal and result-driven.
  • Take ownership.
  • Be a positive team player.

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