Customer Service Coordinator

5 days ago


Singapore Royal Ocean Marine Full time
Job Title: Customer Service CoordinatorAbout the Role:

We are seeking a highly skilled and customer-focused CUSTOMER SERVICE COORDINATOR to join our team at Royal Ocean Marine. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely resolution of customer inquiries, and contributing to the overall success of our business.

The ideal candidate will possess excellent communication skills, a strong ability to work collaboratively with colleagues and customers, and a keen eye for detail. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:
  • Customer Communication: Respond to customer inquiries, resolve issues in a timely and professional manner, and provide accurate information regarding services and products.
  • Service Coordination: Coordinate with customers to schedule service appointments, manage workshop schedules, and ensure seamless delivery of services.
  • Maintenance Planning: Analyze maintenance plans, provide recommendations to customers as needed, and ensure alignment with customer needs.
  • Sales and Service Planning: Engage with customers to understand their needs, recommend appropriate service solutions, and assess maintenance plans.
Required Skills and Qualifications:
  • Diploma or Relevant Experience: A diploma or relevant experience in customer service, office administration, or service coordination is required.
  • Communication Skills: Strong interpersonal and communication skills to engage effectively with customers and build long-term relationships.
  • Technical Knowledge: Basic understanding of vehicle maintenance or diagnostics; proficiency in Microsoft Office and scheduling or CRM software is essential.
Benefits:

As a valued member of our team, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on your level of experience. Our company offers a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for career growth and development.

We look forward to hearing from you



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