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Regional Operations Coordinator
2 weeks ago
As a key member of our service team, you will play a pivotal role in delivering exceptional service to our customers. Your primary responsibility will be to oversee the efficient handling of service-related activities within your assigned region.
Your daily interactions with team members will be instrumental in understanding their requirements and facilitating effective communication. This will involve coordinating service calls with Field Service Engineers/Service Providers on a case-by-case basis, ensuring seamless spare part movements with the logistic team, and guaranteeing fulfillment of customer requirements with the back-office team.
You will engage in critical discussions with Service Directors, Zone Service Heads, and Product Technical Support as needed to address complex issues. Additionally, attending negotiation meetings with customers, visiting customers within the region to address queries and negotiate contracts or spare parts, and arranging pre-sale discussions or site inspections with the sales team will be an integral part of your responsibilities.
You will also be responsible for coordinating project work, arranging warehouse visits to fulfill customer urgent requirements, approving Field Service Engineers' expenses and attendance, forwarding sales leads to the sales team, and conducting surprise visits in the field to ensure adherence to safety protocols.
On a monthly basis, you will review various parameters related to service operations and ensure compliance with quality standards in all aspects of your work.
To be successful in this role, you must possess a graduate degree with a relevant technical background, preferably a diploma or degree in any engineering stream. A minimum of 7 years of work experience on medical equipment is also required, along with knowledge of MS Office.
The ideal candidate should have strong customer relationship management skills, excellent interpersonal skills, a willingness to travel within the region, ability to motivate and influence people, and strong supervision and management capabilities.
