Client Relations Executive

5 hours ago

Singapore beBeeAccount Full time $60,000 - $84,000
Customer Partnership Specialist

We are seeking a highly skilled Customer Partnership Specialist to join our team. As a key member of our business, you will be responsible for building and maintaining strong relationships with our clients.

Main Responsibilities:

  • You will act as the primary point of contact for addressing client concerns and requirements, ensuring their needs are met effectively.
  • Foster and enhance client relationships by engaging with key business leaders and stakeholders to establish long-term partnerships.
  • You will maintain detailed and up-to-date client records, including contract updates and renewals.
  • Collaborate with customers and internal cross-functional teams to deliver solutions promptly and effectively, aligning with customer expectations.
  • Gain in-depth knowledge of our products and services to identify opportunities for upselling and cross-selling.
  • Respond to customer inquiries and requests, ensuring their needs are met efficiently.
  • Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Monitor accounts to ensure customers receive services that meet their budgets and requirements.
  • Maintain high customer satisfaction by delivering outstanding service on a daily basis.
  • Collaborate with internal team members to review progress, identify improvements, and address customer needs.
  • Prepare detailed progress reports for clients and internal management.
  • Communicate clearly the status of monthly or quarterly initiatives to stakeholders, both internal and external.
  • Track and forecast key account metrics to ensure optimal account management.
  • Analyse customer data to gain insights into behaviour and preferences.
  • Identify opportunities for upselling, cross-selling, and contract renewals, and share updates with management.
  • Serve as a customer advocate, prioritising enhancements to the buying experience.
  • Evaluate customer usage of products and solutions to identify trends and areas for improvement.
  • Collaborate with Sales and management teams to onboard new customers and nurture existing relationships.

Key Requirements:

  • Diploma or Bachelor's degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field.
  • At least 4 years of experience in account and customer management roles such as Account Manager, Key Account Manager, Sales Account Manager, or Customer Service Manager, with a preference for candidates familiar with the IT sector.
  • Strong knowledge of network and cybersecurity in the enterprise and government sectors, along with familiarity with the local IT market.
  • Excellent critical thinking and problem-solving skills.
  • Proven ability to communicate, present, and influence key stakeholders across all organisational levels, including executive and C-suite.
  • Demonstrated success in managing multiple account management projects simultaneously while maintaining a high level of attention to detail.
  • Consistent track record of meeting or exceeding quotas, with positive customer feedback.
  • Strong interpersonal, verbal and written communication, and presentation skills.
  • Exceptional listening and negotiation abilities.
  • Skilled in strategising and building strong relationships with customers and team members.
  • Experienced in delivering client-centric solutions tailored to customer needs.
  • A natural relationship builder with integrity, reliability, and maturity.
  • Proficient in collecting, tracking, and analysing large datasets.
  • Self-driven and able to excel in a results-oriented environment.
  • Hands-on experience with bid management processes.

  • Client Relationship Manager

    5 days ago

    Singapore beBeePublic Relations Full time $50,000 - $70,000

    About the Role">This role is centered around delivering comprehensive communication services across consumer PR, IMC and regional marketing. The focus will be on tech (smartphone, wearables, EV) and lifestyle (fashion, photography, travel, etc.) with an emphasis on Southeast Asia.]You will work closely with various stakeholders, including regional media/KOL...

  • Public Relations Intern

    2 days ago

    Singapore Grow Public Relations Full time

    Grow PR is a lean and agile team focused on building small giants. We build the reputations of venture backed start-ups and SMEs across Asia. Start-up founders come to us to raise the visibility of their brand and set themselves apart from competitors. Our portfolio of clients include B2B and B2C brands ranging from Softbank Robotics and Shopback to local...

  • Client Relations Executive

    5 days ago

    Singapore BRAHM CENTRE LTD. Full time

    **About Us** Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs...

  • Client Relations Executive

    5 days ago

    Singapore BRAHM CENTRE LTD. Full time $104,000 - $130,878 per year

    About UsBrahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC).We offer science-based mindfulness programs to...

  • Client Relations Executive

    24 hours ago

    Singapore AIRSERVE MARINE TRAVEL PTE. LTD. Full time

    **About Us** The Airserve Group is a family owned and operated Travel management company established in Singapore in 1995. We are a people centric organization with a mission to deliver service excellence to our diverse base of clients. **Job Purpose** The Client Relationship Executive (CRE) is responsible for retaining and growing Airserve’s clients in...

  • Client Relations Executive

    5 days ago

    Singapore BRAHM CENTRE LTD. Full time

    Roles & ResponsibilitiesAbout UsBrahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC).We offer science-based...

  • Client Relations Executive

    3 days ago

    Singapore BRAHM CENTRE LTD. Full time

    Roles & Responsibilities About Us Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based...

  • Client Relationship Manager

    6 days ago

    Singapore Executive Integrity Full time

    Location: Singapore - Sector: Digital Maritime - Job type: Permanent - Salary: Attractive Package - Job Reference: BBBH1197_1706614767 **Job Title**: Head of Relationship Management **Location**: Singapore **Who are we recruiting for?** We are currently seeking a dynamic and qualified Head of Relationship Management for our esteemed client in the Maritime...

  • Client Relations Executive

    4 days ago

    Singapore MindChamps Preschool Singapore Pte Limited Full time

    **Responsibilities**: - Provide a high level of Customer service. - To manage the admin aspect of the Client Relations Department. - Professionally answering all enquiries promptly and efficiently. - To create a system to manage all students profiles efficiently. - To provide immediate attention and assistance to all Parents and parents in a courteous and...

  • Client Relation Executive

    3 days ago

    Singapore GENIC (SINGAPORE) PTE. LTD. Full time

    Duties and Responsibilities As a Client Relation Executive, you will be reporting to the Director. Your principal duties include but are not limited to the following:• Maintain organized sales records and report month-end goal-setting to the senior management team.• Support management by completing orders and keeping customers informed of delays and...