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Delivering Outstanding Customer Experiences
2 weeks ago
As a customer service professional, you will play a key role in fostering business relationships and building rapport with clients.
Key Responsibilities:
- Coordinate daily activities to ensure consistent and high-quality service delivery.
- Provide customer support through correspondence and attend to client inquiries and requirements with accuracy and timeliness.
- Advise clients on order status and inventory availability.
- Closely follow up to ensure resolution of all issues from clients.
- Collaborate with cross-functional teams to meet clients' operational needs or manage expectations.
- Initiate continuous process improvements to enhance efficiency.
- Generate reports for management and clients on a regular basis.
Requirements:
- Minimum Diploma in Business or equivalent qualification.
- At least 2 years of experience in customer service or order management.
- Preference given to those with experience in supply chain, logistics, and manufacturing.
About the Opportunity:
Our organization values professionalism, teamwork, and innovation in our work environment. We are looking for individuals who can make a positive impact and drive success through exceptional customer service.
