Delivering Exceptional Customer Experience

2 weeks ago

Singapore beBeeCustomerService Full time $40,000 - $60,000
Customer Service Professional

We are seeking a skilled Customer Service Professional to join our team. As a key member of our customer service operations, you will play a vital role in fostering excellent relationships with customers and ensuring their needs are met promptly and efficiently.


Job Responsibilities:

  • Provide prompt response to customers' and service calls, including enquiries and log-in of breakdown calls
  • Allocate service jobs to respective Technicians (open/close jobs, arrangement of spare parts to field technician and issue stationary)
  • Update information on unavailable Technicians (sick leave or annual leave) to the Service team
  • Respond to ISMS messages
  • Liaise with suppliers for battery job arrangements
  • Arrange and make appointments with retail customers, FPM customers and Rentals customers for PMP Services
  • Liaise with customers for entry clearances
  • Assist to update personal information of Service Technicians
  • Update van allocation and hour meters
  • Arrange Technicians to attend customers' safety courses per customers' requirements

Month-end Tasks:

  • Print invoices and send to customers
  • Process factory cards

Reports/Contracts:

  • Update daily FST job reports
  • Renew customers' PMP contracts and propose new PMP contracts
  • Issue picking lists for Technicians' spare part orders
  • Issue spare parts requisition documents to order parts for GLS
  • Prepare daily Dashboard

System Maintenance, Job Cards and Ad hoc tasks:

  • Process retail, rental, FPM customers, cost of sales, warranty job cards
  • Process dispatch advice (POS)
  • Update SJC booklet, trucks customers history and ownership history
  • Update service job cards

Requirements:

  • Diploma or degree in business management or a related field
  • Proven experience in customer service or sales support roles, preferably within the material handling or logistics industries
  • Strong verbal and written communication skills to effectively liaise with customers and internal teams
  • Excellent organizational skills with the ability to manage multiple tasks and priorities concurrently
  • Proficiency in Microsoft Office Suite
  • Problem-solving mindset with a focus on delivering outstanding customer experiences

Benefits:

  • Medical and Dental benefits
  • Group Hospital & Surgical

Location: Our Singapore office at 15 Tuas Avenue 8

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