Delivering Exceptional Customer Experiences

6 days ago


Singapore beBeeAmbassador Full time $3,500 - $4,500

Job Description

We are seeking a talented individual to join our team as a Service Crew Member. As a member of our crew, you will play a key role in delivering an exceptional customer experience from the moment customers approach our boutique to the moment they leave.

Responsibilities:

  • Greet customers warmly and deliver excellent service across all touchpoints with a positive and service-oriented attitude.
  • Introduce products and assist customers with tastings and recommendations.
  • Handle customers' questions, complaints, and feedback with professionalism, respect, and empathy.

Key Areas of Responsibility:

  • Customer Service Excellence:
    • Deliver exceptional customer service at all times.
    • Provide product information and make recommendations to customers.
    • Resolve customer complaints and concerns in a professional manner.
  • Product Quality:
    • Promote and maintain high-quality gelato and complementary products.
    • Ensure proper handling and storage of products.
  • Boutique Operations and Maintenance:
    • Perform opening, closing, and daily procedures according to company standards.
    • Maintain a clean and organized boutique environment.
    • Assist with receiving and delivery of goods.
  • Cashiering:
    • Operate the point-of-sale system accurately and efficiently.
  • Food Hygiene and Safety:
    • Follow strict food hygiene and safety guidelines at all times.
  • Team Collaboration:
    • Work closely with fellow service crew members to ensure smooth operations.
    • Participate in pre-shift briefings and team meetings.

Requirements and Qualifications:

  • Diploma or higher.
  • Basic Food Hygiene certificate.
  • Proficient in Microsoft Office and Google Suites.
  • No prior working experience necessary.
  • Able to work a variety of shifts, including weekends and public holidays.
  • Contract role (3-6 months).

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to develop new skills and knowledge.
  • A competitive salary and benefits package.


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