Serviced Residence Ambassador
5 days ago
At CapitaLand, we believe in providing exceptional service to our guests. As a Serviced Residence Ambassador, you will play a crucial role in ensuring that every guest has a memorable experience.
Your key responsibilities will include:
- Creating a warm and welcoming atmosphere that exceeds our guests' expectations
- Assisting residents with check-in and check-out procedures
- Ensuring all residents are attended to at the Front Desk
- Issuing apartment access key cards
- Attending to and anticipating all residents' queries and needs
- Providing recommendations on nearby amenities, places of interest, and assisting residents in making travel arrangements
- Managing residents' accounts, information, and apartment availability in the system
- Making and confirming reservations
- Assisting with the onboarding process for new employees
- Responding to all queries through walk-ins, emails, and calls, and assisting with requests
- Handling and recording resident feedback and complaints, referring them to supervisors and managers
- Receiving and conveying messages to residents promptly
- Handling the safekeeping of cash and residents' valuables and belongings
In return, you can expect:
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- A strong advocate of staff volunteerism
- Wellness programmes
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