Resident Services Specialist

4 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Role Description
We are looking for a Resident Services Specialist to join our team. The successful candidate will be responsible for ensuring accurate billing of hall fees and other payable items for student accommodation, as well as processing refunds for early withdrawals.

In this role, you will review customer outstanding records and aging report regularly and conduct prompt debt recovery measures. You will also engage residents/stakeholders on their queries/requests received via various channels and ensure quality resolution within stipulated SLA requirements.

The ideal candidate will have a diploma in a relevant field and at least 3 years of working experience in a finance/billing/procurement role and customer service/relationship management. Experience in student hostels, staff housing or hospitality services would be an added advantage.

Responsibilities
  1. Ensure accurate billing of hall fees and other payable items for student accommodation.
  2. Process refunds for early withdrawals.
  3. Review customer outstanding records and aging report regularly.
  4. Conduct prompt debt recovery measures.
  5. Engage residents/stakeholders on their queries/requests.

About NTU
NTU is a world-class research-intensive university dedicated to pushing the boundaries of knowledge and addressing the complex challenges facing society and industry.

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