Customer Service Liaison

5 days ago


Singapore RSM STONE FOREST ACCOUNTSERVE PTE. LTD. Full time
Overview

RSM Stone Forest AccountServe PTE. LTD. seeks a highly skilled Customer Service Liaison to join our team in [Location].

About the Role

We are looking for an exceptional individual who can effectively manage multiple tasks while providing customers with the best possible service.

Job Responsibilities
  • Mailroom Management: Receive, process, sort, and organize all mail; Locate and issue post via the regional system to members upon request; Keep the mailroom organized and clean; Return to Sender' for unidentified mail and former member mail after 30 days of no-pick up.
  • Courier Parcels: Ensure courier parcels have all the correct details for scheduled pick-ups; Investigate, escalate, and resolve 'lost' packages.
  • Key Management: Track, audit, and organize keys collected and distributed; Manage keycard stock and request new inventory as needed; Collect keys and key cards upon move-out.
  • Emergency Equipment: Review location and how to use each piece of Emergency Equipment.
  • Coffee Machine: Provide support for an automated coffee machine for guests and members.
  • Event Planning: Ensure building-specific operational requirements are met for each event; Input ideas for event planning.
  • Member Support: Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience; Ensure building Specific forms are up to date including PTW, event requests, meeting room requests, etc.
  • Front Desk Management: Keep the front desk clean and organized.
Required Skills and Qualifications
  • A good communicator, with the ability to build strong professional relationships and empathise with people's needs.
  • Happily taking ownership of problems and finding ways to solve them.
  • Positive, enthusiastic and able to adapt to fast-changing situations.
  • Confident using MS Office and other basic IT packages.

The ideal candidate will possess excellent communication and interpersonal skills, be proactive, and have a passion for delivering exceptional customer service.

Benefits

We offer a competitive salary of SGD 45,000 - SGD 55,000 per annum, depending on experience.

What We Offer

Opportunities for professional growth and development; A dynamic and supportive work environment; Competitive remuneration package.



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