Operational Excellence Specialist

2 weeks ago

Singapore beBeeEngineer Full time $90,000 - $120,000

Job Overview

We are seeking a talented Associate Engineer to join our Integrated Operations Center team.

As an Associate Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Perform 24x7 operations and surveillance support in the IOC environment
  • Ensure and maintain health of the network and services through proactive monitoring and taking necessary corrective actions when abnormality is detected
  • Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs

Requirements:

  • A great team player, with service mindset and delivers good customer experience
  • Good communications skill with pleasant personality
  • Shift work is required for this position
  • Candidate must be prepared to perform standby duties

Benefits

Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.

The candidate must have the passion in handling customer services and place the 'Customer First' in his/her resolution of their problems.

Strong follow up and technical problem identification skills, sense of urgency and quick in response to any network alarms in the operation are the traits we are looking for.

The ability to build trust and confidence with customer through the service interaction will provide the candidate an edge in achieving excellence in customers' experience.

Competitive compensation package and opportunities for growth and development

Chance to work in a dynamic and innovative environment

Collaborative and supportive team

Continuous training and professional development opportunities

Recognition and rewards for outstanding performance

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