Mid-Senior IT Specialist

7 days ago


Singapore Charterhouse Asia Full time

Charterhouse Asia is seeking a skilled Mid-Senior IT Specialist to provide Level 2 technical support.

The successful candidate will be responsible for delivering comprehensive Level 2 production support for Java-based applications. This includes monitoring, troubleshooting, and resolving issues in a timely manner.

Key responsibilities of this role include performing detailed troubleshooting to diagnose problems, followed by thorough root cause analysis to prevent recurrence. The specialist will also collaborate with development teams to implement fixes, enhancements, and updates to applications.

A critical aspect of this role is maintaining mission-critical systems that form the backbone of the organization. The specialist will ensure high availability and performance of these systems to meet business needs.

Maintaining detailed documentation of support activities, incidents, and resolutions is essential for this role. Regular reports and updates to stakeholders on system performance and issue resolution will also be provided.



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