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Front-Line Service Expert

2 weeks ago

Singapore beBeeCustomerService Full time $4,000 - $6,000
Job Title: Customer Experience Specialist

We are seeking a skilled professional to take on the role of Customer Experience Specialist. As a key member of our front-line staff, you will play a vital role in delivering exceptional customer service and ensuring that every interaction is memorable.

About the Role:

  • You will be the first point of contact for customers, handling their queries, complaints, and feedback in a professional and courteous manner.
  • Your excellent communication skills will enable you to effectively resolve issues and provide solutions that meet our customers' needs.
  • You will work closely with our colleagues to ensure seamless handovers and maintain effective relationships with our clients.

In addition to your customer-facing responsibilities, you will also be involved in administrative tasks such as generating reports and suggesting process improvements.

Requirements:

  • You should have at least 2 years of experience in a front desk, receptionist, or customer service-related role.
  • You must be able to commit to working 5.5 days per week, including alternate Saturdays.