Concierge Supervisor

2 weeks ago


Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Job Summary

We are seeking a highly skilled Concierge Supervisor to join our team at Marina Bay Hotel Private Limited. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities
  • Guest Experience Management
    • Develop and implement strategies to exceed guest expectations and ensure Legendary Quality Experience.
    • Provide expert recommendations on wine, dine, entertainment, and tourist attractions.
  • Team Leadership
    • Lead and train the Concierge Team to ensure excellent service delivery.
    • Oversee the team in the absence of the Assistant Concierge Manager/Concierge Manager.
  • Operational Management
    • Ensure efficient coordination with third-party vendors.
    • Manage the front driveway and car valet services to maintain high standards.
    • Supervise the Baggage and Doormen Team to ensure proper arrival and departure standards.
  • Knowledge Management
    • Stay informed about hotel activities, local events, and attractions.
    • Update and disseminate information to guests and team members.
  • Guest Preferences
    • Address special guest preferences and ensure accurate recording in guest history profiles.
Requirements
  • Skills
    • Negotiation
    • Front Office
    • Lifestyle
    • Concierge Services
    • Entertainment
    • Housekeeping
    • VIP
    • Property
    • Books
    • Airline Ticketing
    • Wine
    • Excel
    • Wellbeing
    • Customer Service
    • Timekeeping
    • Ability To Learn
  • Education and Experience
    • Well-versed with Mandarin Oriental Hotel Group goals and information.


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