Concierge Supervisor
2 weeks ago
We are seeking a highly skilled Concierge Supervisor to join our team at Marina Bay Hotel Private Limited. As a key member of our hotel operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.
Key Responsibilities- Guest Experience Management
- Develop and implement strategies to exceed guest expectations and ensure Legendary Quality Experience.
- Provide expert recommendations on wine, dine, entertainment, and tourist attractions.
- Team Leadership
- Lead and train the Concierge Team to ensure excellent service delivery.
- Oversee the team in the absence of the Assistant Concierge Manager/Concierge Manager.
- Operational Management
- Ensure efficient coordination with third-party vendors.
- Manage the front driveway and car valet services to maintain high standards.
- Supervise the Baggage and Doormen Team to ensure proper arrival and departure standards.
- Knowledge Management
- Stay informed about hotel activities, local events, and attractions.
- Update and disseminate information to guests and team members.
- Guest Preferences
- Address special guest preferences and ensure accurate recording in guest history profiles.
- Skills
- Negotiation
- Front Office
- Lifestyle
- Concierge Services
- Entertainment
- Housekeeping
- VIP
- Property
- Books
- Airline Ticketing
- Wine
- Excel
- Wellbeing
- Customer Service
- Timekeeping
- Ability To Learn
- Education and Experience
- Well-versed with Mandarin Oriental Hotel Group goals and information.
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