Concierge Team Lead
1 week ago
At MARINA BAY HOTEL PRIVATE LIMITED, we are seeking a highly skilled Concierge Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Key Responsibilities:- Guest Services: Provide personalized assistance to guests, including arranging travel and transportation, making dining reservations, and offering recommendations for local attractions and activities.
- Team Leadership: Supervise and train a team of concierges, ensuring they meet high standards of service and quality.
- Operational Management: Oversee the concierge desk, ensuring efficient operations and effective communication with other departments.
- Guest Communication: Maintain accurate and up-to-date guest information, addressing special requests and preferences.
- Knowledge and Networking: Stay informed about local events, attractions, and services, maintaining a strong network of contacts and partnerships.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Leadership and Teamwork: Proven ability to lead and motivate a team, with a focus on collaboration and mutual respect.
- Problem-Solving and Adaptability: Ability to think critically and adapt to changing situations, ensuring seamless guest experiences.
- Knowledge and Skills: Familiarity with local attractions, services, and events, with a strong understanding of hotel operations and procedures.
- Competitive Salary and Benefits: A comprehensive compensation package, including a competitive salary and excellent benefits.
- Opportunities for Growth and Development: A supportive and dynamic work environment, with opportunities for professional growth and development.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
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