Call Centre Representative
14 hours ago
We are seeking a highly skilled and customer-focused professional to join our call centre team as a Customer Relations Officer. This is a full-time role that involves handling various queries via inbound calls, emails, and follow-up communications.
Key Responsibilities- Attend to customer enquiries primarily via incoming calls on the hotline, as well as through other channels such as email.
- Understand and assess customer needs to provide accurate, timely, and satisfactory responses.
- Handle a wide range of call types including concession card-related matters, claims filing, point-to-point travel enquiries, system issues, product and service inquiries.
- Perform outbound calls to customers who request callbacks.
- Ensure accurate logging of all interactions in the call centre system.
- Maintain a positive, patient, and professional approach in all customer interactions.
- Prior experience in a call centre environment is highly preferred; candidates with general customer service experience are welcome.
- Strong interpersonal and communication skills with a customer-first mindset.
- Self-motivated and capable of working independently with minimal supervision.
- A proactive team player who is adaptable and able to thrive in a dynamic, fast-paced environment.
We value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement.
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