
Cloud Support Specialist
2 weeks ago
Cloud Support Specialist
The ideal candidate will have excellent technical skills and strong communication abilities to provide exceptional support to our clients.
About the Role:
We are seeking a highly motivated Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing on-site technical support at client premises for web-based applications and software. You will work closely with internal teams to resolve technical issues and ensure timely delivery of projects.
Key Responsibilities:
- Provide on-site support to end-users addressing technical queries and issues related to company's web-based applications and software.
- Create and manage support tickets via JIRA including acknowledging user requests assigning ticket numbers and ensuring timely follow-up.
- Guide and support agency helpdesk staff in installation and configuration of Microsoft Word add-ins.
Required Skills & Qualifications:
- 1-2 years of experience in IT support cloud or application support roles.
- Exposure to cloud platforms like AWS Azure or GCP.
- Understanding of 3 Tier architecture.
- Familiarity with microservices architecture and containerized applications Docker/Kubernetes is a plus.
Benefits:
This role offers a unique opportunity to work with cutting-edge technology and collaborate with experienced professionals in the industry. You will have the chance to grow your skills and knowledge while contributing to exciting projects.
How to Apply:
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